Return Policy

We want you to love what you ordered! If for any reason you're not satisfied, we offer a 30-day return policy for a full refund or exchange. To ensure the return process goes smoothly, please follow the steps below:

  1. Initiate a Return: To begin a return, please contact us at service@timelessjewelrybox.com. Be sure to provide your order number and the reason for your return.
  2. Return the Product: All returned items must be in their original, unused condition, including original packaging. Please ensure the product is properly packed to prevent damage during the return process.
  3. Return Address:
    Hong Kong New Territories, Cheung Chau, Sun Hing Back Street.

Return Shipping Costs: Customers are responsible for the cost of return shipping, except in cases where the product is defective, damaged, or the wrong item was sent. Refunds will be processed once the returned item has been inspected.